All orders are shipped from Brisbane, QLD via Australia Post.

On occasion, orders may be delayed due to unforeseen shipping challenges. Although this is rare, we appreciate your patience in such cases. In the event a delay occurs, we are happy to extend our 30-day guarantee from the day you received your item.

Once your order is in transit and you have received a tracking number, we are unable to cancel the order. If you are seeking a refund or exchange, simply send your order back upon receiving it, and we will process the return according to eligibility based on our refund policy.